Reference

How we handle your privacy

Our privacy policy tells you what we collect, why we collect it, and how you can ask us to change or remove certain records.

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sathamatka How we handle your privacy
CONTACT CHANNELS

Ways to reach us about privacy

For privacy requests, send us the account email, your registered phone number, and the exact change you want. That lets us match the right record before we share, correct, or remove anything.

Email request Write from the address on your account and mention whether you want a copy, a correction, or a deletion request. We use that detail to verify the right record and respond through email.
Account form Use the contact form when you prefer a written trail. Add your phone number, the request date, and the policy point you want handled, so we can route it without exposing more data than needed.
Postal request If you send a written request, include the same account details and a clear return address. We will treat it carefully, check the identity match, and keep only the records needed to complete the request.
DATA CONTROLS

How we keep your records tidy

We keep privacy handling narrow: collect what is needed, use it for the purpose stated, and limit access to staff who need it for account care or support.

Account data

We collect the account details you give us, plus device and login records that help us confirm session activity. That keeps your profile accurate and lets us answer questions tied to your account.

Cookie use

Cookies help remember your session, language choice, and page state so you do not repeat the same steps. They also support basic security checks and reduce the need for repeated sign-ins.

Security checks

We review login patterns, device changes, and unusual activity to spot account misuse. When a check is needed, we may ask you to confirm a detail already linked to the account.

Retention

We keep records only as long as they serve the purpose described in this policy, including dispute handling, support, and local legal duties. After that, records are checked for removal or masking.

Change requests

If you want a copy, correction, or deletion of specific records, send the request from the contact path linked to your account. We will verify the request before changing anything.

Contact path

Questions about this policy can go through email or the web form listed on the page. Share enough account detail to match your record, then we can handle the request with less back-and-forth.

Questions about privacy and access

These questions cover the records we keep, why we keep them, and how you can ask for changes. If your request depends on local law, we will explain what can be shared, what can be corrected, and what needs to stay on file for account care or legal duties. We keep the reply brief and tied to your record so you can act on it quickly.

We may collect your name, phone number, email address, device data, login timestamps, and the records needed to match deposits or support messages. We use only the details needed for account care and policy duties.

Payment references help us confirm a transfer, trace a failed status, and settle a dispute without asking you to resend the same details. We keep only the record needed for that purpose.

Yes. Cookies store session state, language choice, and basic security markers so you can move between pages without repeating the same sign-in step. They do not need extra details from you to work.

Yes. Send the request through the contact path linked to your account, and we will verify it before sharing or changing anything. If a record cannot be changed, we will explain why.

We keep records only as long as they are needed for support, dispute handling, account care, or local legal duties. After that, they are checked for removal, masking, or secure storage limits.

Use the email address or web form shown on the page. Include enough account detail to match your record, and tell us whether you want a copy, correction, or deletion request handled.

Yes. Access depends on local law and is available where local law permits. If a request cannot be completed in full, we will tell you the limit and the next lawful step.

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